Tom O'Brien CJDR - Greenwood has earned the 2019 FCA Customer First Award for Excellence certified by J.D. Power.

 

 

Tom O'Brien Chrysler Jeep Dodge Ram is excited to announce that we are a 2019 recipient of the Customer First Award for Excellence! A Customer First Award recipient represents the dealers who have achieved the highest level of customer experience in five areas: Performance Measures, Process Validation, Employee Engagement, Training, and Facility Certification. Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood is the only dealership in central Indiana to have earned this award. We are committed to providing exceptional customer service, and we are proud to be recognized for it.

• Performance Measures - Key measurements of our process and employee performance.
• Process Validation - Core, essential dealership processes that drive customer experience.
• Facility Certification - Professional, clean and comfortable facilities.
• Employee Engagement - Employee feedback to help build stronger teamwork and professionalism.
• Training Certification - Continuous learning and growth.